Terms of service

Welcome to MyPetly

The terms “we”, “us”, and “our” refer to MyPetly. MyPetly operates this online store and website, including all information, content, features, tools, products, and services available through this website (the “Services”).

The MyPetly store is powered by Shopify, which allows us to provide and manage the Services.

These Terms of Service, together with any policies referenced herein (including the Privacy Policy and Refund Policy), set out the rights and responsibilities of users when using this website and the Services.

By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service.
If you do not agree, you must not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

You confirm that you are at least 18 years old or of legal age in your country.

To use the Services, you may need to provide:
. email address
. billing details
. payment information
. shipping address

You agree that all information is accurate and up to date.
You are responsible for your account and its security.
Accounts cannot be transferred.

SECTION 2 – PRODUCTS

We strive for accuracy, however:
. colors may vary
. slight variations may occur

We may modify products or limit quantities.

SECTION 3 – PERSONALIZED PRODUCTS

Products are made from customer photos.
Each item is unique and may vary slightly.

You confirm:
. you own rights to the images
. you authorize their use

The result is an artistic interpretation.

SECTION 4 – ORDERS

Orders are purchase offers.
We may accept or reject them.

Accepted only after:
. payment confirmation
. confirmation email

No cancellation after production starts.

SECTION 5 – PRICING

Prices may change.
VAT exempt (Article 53).
Shipping not included.

SECTION 6 – SHIPPING

Free shipping (DPD).

Estimated:
— Production: 2 days
— Shipping: 3–5 days
— Total: 5–7 days

SECTION 7 – INTELLECTUAL PROPERTY

All content is protected.

SECTION 8 – IMAGE RIGHTS

Customer grants usage rights.

SECTION 9 – THIRD-PARTY SERVICES

Provided “as is”.

SECTION 10 – SHOPIFY

Shopify is only the platform.

SECTION 11 – PRIVACY

Handled per Privacy Policy.

SECTION 12 – ERRORS

We may correct errors.

SECTION 13 – PROHIBITED USE

Illegal use prohibited.

SECTION 14 – TERMINATION

Access may be suspended.

SECTION 15 – LIABILITY

No liability for indirect damages.

SECTION 16 – SEVERABILITY

Clauses remain valid.

SECTION 17 – CHANGES

Terms may be updated.

SECTION 18 – GOVERNING LAW

Portuguese law.

SECTION 19 – DISPUTES

ODR: https://ec.europa.eu/consumers/odr

SECTION 20 – CONTACT

MyPetly
Nádia Silva
📩 ola@getmypetly.com
Rua Senhora de Fátima nº50
4791-091 Aves – Portugal
Tax ID 257717234